Coco Glow Products

Write up information here for the FAQs section please note, this is super important so make it great, put images, videos and any other content you can to make it easy for the customer to digest this info! if you do this right you will gain great sales.

LED Glow Products

Write up information here for the FAQs section please note, this is super important so make it great, put images, videos and any other content you can to make it easy for the customer to digest this info! if you do this right you will gain great sales.

PRICING & TIMEFRAMES

*Shipping timeframes may vary depending on the destination, for any questions please email [email protected]

*Shipping timeframes may vary depending on the destination, for any questions please email [email protected]

Free Shipping Order Tracking

The Free Shipping services that we offer International Customers is a non-tracked service

If you have selected non-tracked shipping there is no tracking information for your parcel. Our system automatically sends out a consignment number for your parcel, this is what has been sent to you.

The time frame for standard non-tracked shipping is stated on our website is 3-15 business days. 

For more information please email [email protected] 

How Do I Track my Order?

Australia Post Tracking 

1. You will receive your tracking number by email 2 days after your order has been dispatched. 

2. Go to http://auspost.com.au/parcels-mail/track.html#/track and enter your tracking number and press the track button. You will then see the progress of your parcel.

If you have any issues tracking your parcel please email [email protected] 

DHL Tracking 

1. Once you receive a notification saying ‘Received & Dispatched Processed in the DGM mail terminal’ Go to https://www.globalmail.dhl.com/web/portal-asia/traceit and enter your tracking number.

2. At the bottom of the page in the ‘Item Details’ box, there will be a heading that reads ‘Tracking #’ with a number beginning with RX. Copy this number.

3. Go to https://www.aftership.com/courier and select the appropriate region (ie. Global & US, UK & Ireland etc.) Then select your local post provider. For example, USA would select USPS.

4. Paste your RX tracking number in the bar at the top of the page and click track.

5. You can enter your email address to receive notifications about your shipment.

NOTE: If no tracking information appears or if you cannot find your postage provider on Aftership you will need to enter the RX number directly on your national postage providers website. For example, our UK customers would go to http://www.postoffice.co.uk/

For more information please email [email protected] 

Do You Ship Worldwide?

Yes, we do ship worldwide. However, we currently we do not ship to the following countries as we believe the postal service is unreliable and inconsistent. 

Afghanistan / Brazil / Guatemala / Indonesia / Iran / North Korea / Mexico / South Africa / Portugal / Syria / Yemen 

We like to offer our customers the best possible service, if local postal companies don’t meet our standards then we don’t see it as acceptable to offer our customers inferior service. From previous experience, we have found that many of the packages do not arrive with customers at all. 

Please note: All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.  

For more information please email [email protected] 

PRICING & TIMEFRAMES

If you wish to receive a refund please email [email protected] where our customer service team can work to resolve the problem with your order. Please do not contact Paypal directly to lodge a dispute, as we can work quicker to solve your problem directly via the email above.